Our Data Promise

Your home record is for you.

You can request and download a complete copy of the records you store in Our Home Folder through Settings, without paying an export fee, opening a support ticket, or asking us to approve your request.

Your export is designed to include the information associated with your account, including:

• Your property, unit, room, utility, appliance, tool, device, maintenance, repair, issue, warranty, receipt, note, and other record information.
• Your uploaded photos, manuals, receipts, and other files that remain available in your account at the time the export is created.
• A structured copy of your record data in commonly usable formats.
• Your uploaded files in their available original or reasonably usable formats.
• A manifest or other guide intended to help you understand what is included in the export.

We will not intentionally limit an export to a spreadsheet of names and dates when your account includes associated files, photographs, notes, documents, or other records. The point of the export is to give you a usable copy of your complete home record.

Exports may be subject to reasonable authentication, account-security protections, technical limits, and processing time needed to create a secure archive. For example, a large account with many original photographs and manuals may take time to prepare. We will not impose an arbitrary waiting period or require you to contact support merely to obtain an export.

You should download and maintain your own copy of important records. Our ability to provide an export does not eliminate the value of keeping independent copies of information that matters to you.

We intend to operate Our Home Folder for the long term. But long-term trust requires a plan for the possibility that a service may eventually close.

If we decide to permanently discontinue Our Home Folder generally, we will make reasonable efforts to provide active account holders with at least 90 days’ advance notice before the Service shuts down.

During that notice period, we will make reasonable efforts to keep available:

• Access to your account.
• A complete export of your available records.
• Your available uploaded files and photographs.
• A bulk download option designed to include more than tables or summary data alone.

We will not intentionally shut down the Service and permanently delete active-account Home Record Content without first providing the wind-down notice described above.

There are limited circumstances in which we may be unable to provide 90 days’ notice or maintain full access for the entire notice period. These include circumstances where doing so is not commercially or legally practicable, such as:

• A legal requirement, court order, or governmental direction.
• A serious security incident, fraud, abuse, or threat to users or the Service.
• Bankruptcy, insolvency, receivership, or similar proceeding.
• A material failure or discontinuation of a critical third-party provider.
• A natural disaster, cyberattack, widespread infrastructure outage, or other event beyond our reasonable control.
• A situation in which continued operation would create material risk to users, JBran, or others.

If one of those circumstances occurs, we will make reasonable efforts to provide as much notice, access, and export capability as the circumstances permit.

This commitment does not prevent you from deleting your own account or records, does not prevent us from deleting data as required by law or our Privacy Policy, and does not limit our ability to suspend accounts involved in fraud, abuse, security threats, or violations of our Terms.

A home record can represent years of work: photographs, appliance information, maintenance history, warranties, manuals, receipts, location notes, and the small details that are difficult to recreate after a move, a disaster, a repair, or an insurance claim.

People should not lose years of home documentation because a product closes or offers an incomplete export. We believe that a product built to preserve that information should not trap it.

That is why Our Home Folder is designed around these principles:

• Your record should be exportable in a usable form.
• Your uploaded files and photographs should be included in that export when they are available in your account.
• You should not need to pay to retrieve your own information.
• You should not need to rely on a support ticket to obtain a copy of your own record.
• If we plan to close the Service, we should tell you and provide a reasonable opportunity to retrieve your information.

The best way to verify this promise is to use it: download an archive from Settings, open it, and make sure it contains what you expect.

If something that should be in your export is missing, contact us at support@ourhomefolder.com.

Our Home Folder may offer an optional feature that reads an appliance or equipment data plate from a photograph, so you do not have to manually type details such as the brand, model number, or serial number.

If you choose to use that feature:

• The image is sent to an AI service provider solely to perform the reading you requested.
• The feature is optional; you may always enter the information manually.
• The image is used to generate the result for your request.
• Under our agreement with the applicable provider, the submitted image is not used to train, fine-tune, or improve the provider’s AI models.

We do not use your Home Record Content to train our own AI models or another party’s models.

“Not using your record to train AI” and “never using AI to process your record” are different commitments.

Our commitment is not that the Service will never use AI. Our commitment is that we will be clear when an optional AI feature processes information for you, and that we will not use your Home Record Content to train AI models.

We will update our Privacy Policy before materially changing how optional AI features process Your Content.

The home you live in is free. Advertising may be one way we support that free access.

If we show advertising in the Service:

• Paid plans will not display advertising unless we clearly disclose otherwise before purchase.
• Advertising will not be selected using your Home Record Content.
• Advertisers will not receive your Home Record Content, uploaded files, email address, or information that directly identifies you.
• Advertising will not follow you to unrelated websites or services.

We will update our Privacy Policy before making a material change to these advertising practices.

The Service may also provide suggestions, such as a reminder that maintenance may be due, a part related to an appliance you entered, or a service category that may be relevant to a record you created.

Those suggestions are generated by us from your own Home Record Content to provide the Service. Your Home Record Content is not provided to advertisers to generate or select those suggestions.

You may disable suggestions in Settings.

If we receive a commission, affiliate payment, referral fee, or other compensation in connection with a suggestion, we will disclose that relationship in or near the suggestion itself, where you can see it before deciding whether to act.

Suggestions are not professional advice, do not guarantee suitability or safety, and should not replace your own judgment or advice from a qualified professional.

We may add protections or make commitments that are more protective of your Home Record Content.

We will not quietly remove or materially weaken a promise in this Data Promise.

If we need to materially change or reduce one of these commitments, we will:

• Update the “Last Updated” date at the top of this page.
• Provide at least 30 days’ advance notice through the Service, by email, or another reasonable method, unless a shorter notice is necessary to comply with law, address a security emergency, prevent fraud or abuse, or protect users or the Service.
• Clearly describe what is changing and when the change will take effect.
• Apply the change prospectively from its effective date, except where applicable law requires otherwise.
• Seek your affirmative consent before using your existing Home Record Content for a materially new purpose that is not already described in our Privacy Policy or these Terms, when consent is required by law or when we have promised to obtain it.

We will not interpret your silence as consent for a materially new use of your existing Home Record Content.

We want this promise to be testable.

You can:

• Download an archive of your record from Settings.
• Review the files, photographs, notes, and structured data included in your export.
• Turn off suggestions in Account Settings.
• Review our Privacy Policy for details about data collection, security, service providers, retention, and privacy rights.
• Review our Terms of Service for the terms governing your use of the Service.

If you believe we have not met a commitment on this page, contact us at support@ourhomefolder.com and include “Data Promise” in the subject line.

JBran LLC d/b/a Our Home Folder
6110 E Colfax Ave
Unit 4, Box 145
Denver, CO 80230
support@ourhomefolder.com