The list they ask for afterwards can only be made beforehand
A claim is settled on evidence. The evidence is an inventory, and nobody has ever built a good one from memory in a motel room.
After a total loss, an adjuster asks for an itemized list of what was damaged or destroyed: make, model, serial number, when it was bought, and what it cost, backed by receipts or photographs. Not a summary. Every item.
What the last big fire actually cost people
United Policyholders surveyed households a year after the Los Angeles fires. Three numbers from that survey are worth knowing before you need them:
- 69% of households were underinsured.
- 55% received no personal-property benefits until they submitted an inventory.
- 66% had to itemize every destroyed item.
The second and third are the ones a record answers. Underinsurance is a conversation with your broker, and no software fixes it. We would rather say so than imply otherwise.
What to do this season
Photograph the rooms. Enter the appliances with their model and serial numbers. They are on a plate on the back or inside the door. Keep the receipts you still have. It is an afternoon, and it is the whole job.
When it is entered, the insurance report assembles it into the itemized list an adjuster asks for, from what you already saved. You are not writing anything new at the worst moment of your life; you are pressing print on something you finished months earlier.
Recall monitoring, free
Once your appliances are entered, we check them nightly against the CPSC recall database. Inspectors are charged for this and homeowners are quoted around $29.95 for a single report. The underlying government data is free and public, so ours is free too, for everyone, permanently.
What this is not
This is not insurance advice, and it does not change what your policy covers. A documented inventory makes a claim easier to substantiate. It does not oblige an insurer to pay, and it will not raise a limit that was set too low. Read your declarations page. Then build the list.
The record is free for your own home, and the export is complete and always available. See our Data Promise.